What are your subscription options?
You can subscribe to any of our coffees and get them shipped to directly to your doorstep every 2, 4 or 6 weeks. You’ll also receive a 10% discount on all of your recurring orders. We will notify you before every new shipping and you can change your subscription at any time in your subscription account.
What are the benefits of the subscription service?
As a subscription member you’ll be part of the Roast Royce family. We will always roast your coffee freshly to order and you’ll receive all recurring orders with a 10% subscriptions discount. You’ll be able to adjust to meet your schedule—skip, change, cancel, or pause your shipments anytime.
How do I cancel my subscription?
You can change your subscription at any time at your subscription account. If you’re having trouble login into your account please reach out to us directly via email@example.com and we will cancel your subscription immediately.
I cannot log into my subscription account, what do I do?
Feel free to reach out to us directly via firstname.lastname@example.org and we will help you get back into your account quickly!
Can I pause my subscription?
Yes, you can change your subscription at any time at your subscription account.
How do I make changes to my subscription?
We will send you an e-mail before every dispatch with a link to your subscriptions account. You can edif / change or cancel the order or shipping frequency at any time.
Can I subscribe to any particular coffee?
Yes you can. Navigate to your coffee of choice and choose the “Subscribe & Safe” option. If you wish to add a variety of roasts to your subscription, you can simply add another coffee to your cart and check out.
I want to sell Roast Royce in my café, how do I get in touch?
Feel free to reach out to us via email@example.com and we will send you the latest wholesale price list and discuss collaboration.
How can I reach out to you?
Feel free to shoot us a message at firstname.lastname@example.org! We’re looking forward to hear from you! 🌞
Who is Roast Royce?
Roast Royce is an ongoing multidisciplinary collaboration of digital Enthusiasts and coffee aficionados, acting across multiple cities and country borders. We all share the same vision of making Specialty Coffee accessible to everyone. Berlin acts as our home-base and center of communication.
Can I cancel or make changes to my order?
You can change or cancel your order until it's been processed at our shipping center. Please contact us via email@example.com and provide name, email, and order number along with any changes you might have (we respond to customer inquiries within 24 hours on weekdays). If we have already processed or shipped your order it will no longer be possible to change your order.
When will I be charged for my order?
We charge you on the day your order is placed.
What forms of payment do you accept
You can pay with Paypal, Mastercard, Visa, Maestro, American Express, Shop Pay, Google Pay, Apple Pay.
Where do you source your coffee from?
All of our beans are produced by small farmer coops and Haciendas with different micro lots, that our importer directly buys from. This way we ensure fair pricing and a good relationship to the farmers.
Do you have decaf?
Yes we do! Oumuamua is our delicious decaf from Colombia.
How should I store my coffee?
Store your Roast Royce coffee at room temperature, somewhere dark and dry like a kitchen cupboard.
Whats your roasting process?
We roast with traditional drum roasting techniques on a SR5 Roaster from Coffed in our roastery in the south of Germany. We believe that every bean needs time to unfold it’s unique flavours and peculiar strengths which is why we give it enough time to unfold. Every 5kg batch that runs through our machine is visualised on Artisan and documented precisely for superior quality standards and reproducibility.
Who roasts my coffee?
Our Head of Coffee and founder of Roast Royce, Max first started roasting 15 years ago.
Why do you offer Blends?
We believe in coffee blends to offer a consistent coffee experience - Once you discovered your favourite beans with us, you don't have to worry about them not being available anymore.
Can you grind my coffee?
At the moment we only offer our coffe ungrinded.
What brew methods do you recommend?
Our range of coffees works with almost any preparation method.
Can I get express shipping?
We currently do not order express shipping options. Get in touch with us directly via firstname.lastname@example.org in case you need an urgent supply!
How do I track my shipment?
You can track your package by clicking the tracking link in your shipping confirmation email. You will also receive a separate email and/or sms from our carrier with delivery info.
My order has arrived damaged, what do I do?
Please reach out to our customer service via email@example.com and we will replace your order.
Can I return my order?
While we want you to be completely happy with your order, as coffee is a consumable product we’ll only replace or refund coffee if it’s faulty or damaged. This is subject to assessment by our Roastery team and Head of Coffee, as and when applicable. Get in touch via
I haven’t received my order, what do I do?
Please contact customer services via firstname.lastname@example.org with your order number and we’ll track down your delivery or replace it if it was lost.
I live outside of the EU, can I order Roast Royce coffee?
At this moment we only ship within the EU and do not ship internationally. If you’re a wholesale customer, please reach out to us directly to discuss wholesale shipping options at email@example.com
What are the shipping costs?
We ship for free across the EU on all orders (including subscriptions) above 35€. For orders below 35€ we will add a flat-rate shipping fee of 4.90€. All orders will ship with DHL and can be tracked once they leave our warehouse.
When can I expect my order to be delivered?
Your order will arrive 2-3 working days after dispatch for deliveries within Germany and 4-6 days after dispatch within Europe.
When will my order be dispatched?
We prepare orders for dispatch every day between Monday and Saturday. Once your order is placed and payment is processed, we aim to have it ready as soon as possible. You will receive a e-mail notification with detailed tracking information once your order leaves our warehouse.